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Fantastic service from the first call with Dave right through to the delivery and install of my propane tank. I could not have had a better experience.
I more than satisfied with the professional treatment I have receive from everyone I have talked to and encountered from Daniels Energy. They have installed new equipment in a very timely fashion during this past holiday season, and when I have need deliveries they are very quick to fill my tank. I can personally say they are the Best Propane/Oil Company I have ever dealt with.
We had used Daniel's Oil for years when we lived in Haddam. Recently moved to Middlefield, and now have gas heat in one wing of the house. Initially, we were going to use another propane company, but that turned into a frustrating mess. We called Daniels and have been pleased ever since. Everyone we've dealt with has been very helpful, knowledgeable and professional....no need to look anywhere else!
I am writing to you to inform you of my experience with an employee of yours. By the name of Joel Salafia and another person who's name I am unaware of that happened to be along to help Joel on January 21, 2020. I had no heat in my home and I called Daniels to make an appointment for someone to check it out and fix it. My lack of heat turned out to be a major emergency causing me to evacuate my home due to a propane leak. Joel was a splendid service man who informed me" to immediately evacuate my home quickly". He and his partner were on their phones one of them was calling the fire department, and Joel I believe was on the phone with Daniels. Their quick response and professional attitude were point on. They were here for approximately 4 ½ hours.
I came back to the house to see how it was going and Joel informed me that they were having a problem fixing the pipe however he was not leaving until all was completed and he checked out all appliances to ensure they were all in working condition. I feel the service he rendered was above and beyond the call of duty. I felt very comfortable with his job and wanted to voice my opinion of a great employee you have on board you are fortunate to have him.
Thank you and have a good day.
On Dec, 9th your tech John was at our house at in Middle Haddam working on our gas fireplaces when my wife Betty fell in the kitchen hitting her head on the floor. She was bleeding and I couldn’t help her as I am handicapped. Fortunately, John was close by and heard me call for help. He immediately came to her aid and got her in a sitting position to slow down the bleeding from her head and called 911. He attended to her until the ambulance arrived. Betty is fine now thanks in part to his fast response and extra effort which we really appreciate.
We wanted to send you a note telling you how much we appreciated the extra effort and what a terrific person we think your employee John is. You can certainly be proud of the way he represents your company.
Bill and Betty Bailey
The word is spreading. Daniels Propane is the way to go. My personal experience with Daniels was the replacement of my furnace/ac system. Professional - showed up ontime, explained the work that was done and the left the work site immaculate. Another time, while shopping a good hour away, a woman approached me after noticing I was carry a Daniels Propane bag. She proceeded to tell me about her positive experience with Daniels. Lastly, my hair stylist mentioned that she was in the process of receiving quotes for her furnace replacement and Daniels Propane was on her list. I told her to look no further - that your reputation is 5 star.
Daniels propane recently installed a Trane heating and cooling system in my parents home and the team couldn't have been more professionial and helpful. Always taking the time to answer our questions and following through with all the details. I know Daniels Propane is there when we need them and that gives me peace of mind.
Amazing staff, polite and helpful service department, very respectful towards customers
We have been Daniels Energy propane customers for over 10 years. They consistently provide the best product and customer service. We recently purchased a ductless AC/Heating system from them. The sales and installation teams were just great. They were on time and kept us informed of their progress. They were also polite, extremely knowledgeable, and even took the time to reassure my Golden Retriever Maggie that everything was OK even though they were making noise in her home. Everything was picked up and left as it was before they came. We have had them back to check out some things on the AC system and to answer our questions regarding how it is supposed to work. Again, first-class customer service all the way. We cannot recommend them highly enough.
We switched our home to Propane 5 years ago. We got an entirely new system from Daniels Propane. Our home has a gas cooking stove ,hot water on demand, heating as well as a generator which is powered by propane. To have a local service provider that cares about the community they serve keeps us confident that we will continue doing business with the Daniels family.